Privacy Policy

1. Information we collect

When you request a quote, book a visit or contact us, the information you provide may include your name, email address, phone number, service address, preferred appointment time and details of the work requested. You may also send photographs, equipment details, fault descriptions or information about access to the property.

Correspondence, quotes, job notes, invoices and warranty or after-service enquiries may contain personal information needed to manage your request. Please provide only information relevant to the enquiry. Avoid sending passwords, identity documents, payment-card details or sensitive personal information through a general enquiry form.

How information reaches us

We collect information directly through website forms, phone calls, email and other communications you choose to send. A property manager, landlord, tenant or other authorised representative may provide contact and job details when arranging work on someone else’s behalf. If you provide another person’s information, make sure you have authority to do so.

Website and security systems can also record technical details such as IP address, browser and device type, pages visited, referral source and approximate location derived from technical data.

2. Why we use personal information

• Respond to enquiries, assess service needs and prepare quotations.
• Arrange appointments, coordinate property access and communicate about work.
• Manage customer records, invoices, service history and after-service support.
• Operate, protect and improve our website and understand how visitors find us.
• Meet applicable recordkeeping obligations and handle disputes or complaints.

If you do not provide the contact or property information needed for a particular request, we may be unable to provide a quote or arrange the service. You can browse general website information without completing an enquiry form.

When information may be shared

Relevant information may be disclosed to the people and service providers needed to handle your request, including technicians, contractors, website and IT providers, communications providers and professional advisers. For an equipment or warranty enquiry, relevant job details may need to be provided to the manufacturer or supplier. Information may also be disclosed where required or permitted by applicable law.

Only provide a public review or comment if you are comfortable with its contents being visible to other people. Where a comment facility is enabled, submitted content and technical information may be processed for moderation and spam prevention.

3. Cookies, analytics and advertising

The website uses cookies and similar technologies. These can support website operation, remember settings, measure visits and help assess advertising performance.

Google services

Our website loads Google Tag Manager, Google Analytics and Google Ads technologies. Depending on the feature and your settings, these services can process online identifiers, device and browser information, pages viewed, referral details and interactions used for analytics, conversion measurement or advertising.

Microsoft Clarity

Our website also uses Microsoft Clarity to understand how visitors interact with pages, including interaction measurements and session-replay technology. Please avoid entering sensitive information into website fields. For details of these providers’ practices, see Google’s Privacy Policy and the Microsoft Privacy Statement.

Managing cookies and external content

You can block or delete cookies through your browser settings. Blocking some cookies may affect website features. Advertising preferences can also be managed through the relevant provider or your device settings; disabling personalised advertising does not necessarily stop all advertising or measurement.

Links to social media, manufacturer websites and other external sites lead to services with their own privacy policies. If a page includes an embedded video, map or other third-party feature, that provider may receive technical information when the feature loads or is used.

4. Storage, security and retention

Information may be held in website, email and business records, including systems managed by external service providers. Access should be limited to people who need it for the relevant work. No website, email service or internet transmission can be guaranteed completely secure.

Retention depends on the purpose of the record, ongoing service or warranty needs, and applicable accounting, legal or dispute requirements. You can ask us about a particular record or request deletion. Some records may need to be retained even after a deletion request.

Overseas service providers

Cloud, analytics and advertising services may process information outside Australia. Google and Microsoft operate internationally, including in the United States and other countries. Processing locations can vary by service and configuration; their privacy statements explain more about their international operations. Contact us if you need information about the providers involved in your enquiry.

5. Your choices, access and correction

Contact us to request access to personal information we hold about you, correct inaccurate details, ask about retention or request deletion where appropriate. We may need to verify your identity before releasing or changing records. If a request cannot be met, we will explain the reason where appropriate.

If you receive promotional communications from us, you can ask to stop receiving them by replying or contacting the team. Essential messages about an enquiry, appointment, invoice or ongoing service may still be needed.